At Waggety, due to the hygienic nature of our pet care and grooming products, we do not accept returns or offer refunds once an order has been successfully delivered.
However, in the rare event that a product is damaged during transit, we will gladly provide a replacement only (no refunds will be issued).
To request a replacement, customers must share a clear unboxing video that shows:
The sealed package being opened.
The damaged product(s) clearly visible in the video.
This process helps us maintain transparency and allows our team to resolve your concern quickly and efficiently.
Please note that all Waggety products go through strict quality checks and are securely packed to minimize the chances of damage during shipping.